About Us - FAQs

Cancellation Policy

For orders which need to be cancel please note the following:

  • Orders are cancelable at any point up to four days prior to date of shipment by emailing us at customer.service@pretzelsdirect.com
  • Orders placed that request shipment as soon as possible can be cancelled the same day the order is placed until 3:00 EST. After this the product is committed for baking and shipment and can not be cancelled
  • Orders cannot be cancelled once they have been committed for baking, or are at any point in the delivery process.
  • Orders cannot be cancelled once they have been attempted for delivery and can not be completed because recipient is unavailable.
  • Orders that are placed with incorrect information (i.e. wrong address) that prevents direct delivery cannot be cancelled or refunded.
  • All transactions are final.
  • We reserve the right to refuse service on any order which may contain bad language, insufficient or incorrect delivery details or do not comply with our policies. In addition, all orders which fail our validation process will be automatically cancelled and notification will be sent to the e-mail address or phone number provided.

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Refund Policy

Under the following circumstances, refund is possible. The due amount will be charged back to the originating account. All refunds are processed and submitted to the bank within 7 working days* of receipt of your refund request. Thereafter, the bank will process the credit to your credit card. The time frame for the credit to manifest in your credit card statement is defined by the bank.

  • We offer a full refund, if an instance were to arise in which an order is not fulfilled, although this is very rare.
  • We are not able to deliver your orders due to a product being out of stock.
  • Cancellation of order. Please see Order Cancellation Policy above.

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Multiple Orders

Have multiple orders to place? No need to enter all of them manually. We offer the following methods to get your orders placed quickly and easily.

One of our corporate sales specialists will take it from there.

We will process your orders and ship your product using the most cost effective means available.

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Oktoberfest Schedule

When planning your Ockoberfest party, please keep in mind these helpful ordering tips.

  • You can order at any time, please place “ship week of X” in the comments section upon checkout and we’ll make sure your order goes out on schedule.
  • We’ll make efforts to accomodate your party schedule needs, however these are the primary days we’ll be shipping this month.
    October, 3, 10, 17, and 24th. Pretzels will arrive 1-2 days later based on your proximity to Philly and the method chosen for shipment. Orders made up to the Sunday prior will be included in each week’s shipment.
  • If you have any special requests or questions, feel free to contact us at 800-424-2034 or customer.support@pretzelsdirect.com

History of Oktoberfest

16 days, six million people, some great big tents and tons of beer and soft pretzels make up the festival that is Oktoberfest. People have flocked to Germany from all parts of the globe to participate in the world’s largest annual festival for nearly 200 years. In addition to the two-week celebration in Munich, the Bavarian capital where the tradition began, Oktoberfest is enjoyed in one form or another in cities and towns worldwide.

Ludwig’s “royal” party

So how did this global party get started? (And why didn’t anyone think of it sooner?) Prince Ludwig of Bavaria, who was later crowned King Ludwig I, wanted his people to share in the celebration of his marriage to Princess Therese of Saxony-Hildburghausen on October 12, 1810.

Ludwig organized a horse race and invited all the people of Munich. The royal party drew about 40,000 guests—a major rager, by ordinary standards, but only a small fraction of the 6.4 million people at Oktoberfest in 1997. A good time, and copious amounts of beer, were apparently had by all that first year. It was decided that the horse race would be held again in 1811, this time in conjunction with the state agricultural show.
Modern Munich celebration

Although the horse race was eventually abandoned, many characteristics of the early Oktoberfest celebrations have been retained, if not expanded upon. Munich’s annual celebration is still held on the original site, dubbed Theresienwiese (“Theresa’s fields”), in front of the city gates.
The agricultural show continues to be a feature, though it is only held every third year now. The tradition of beer and food stands, begun in 1818, continues today and is perhaps the most significantly developed aspect of Oktoberfest.

16 days, six million people, and some great big tents

The modern celebration has replaced the small tents with giant brewery-sponsored beer halls that can hold up to 5,000 people apiece. The party has also grown in length, to become a 16-day extravaganza ending the first Sunday in October.

The Oktoberfest in Munich has been cancelled at times in the past due to war and cholera. The festival opens with a grand parade of the Oktoberfest “landlords” and breweries, and features traditional dancers and costumed performers, the Riflemen’s Procession, music…and, most definitely, beer!


  • In 1997, Oktoberfesters consumed more than 5 ½ million liters of beer, about 45,000 liters of wine, and almost 165,000 liters of nonalcoholic beer.
  • The local name for Oktoberfest, “Wies’n,” is derived from Theresienwiese, the name of the field on which the festival is held.
  • The festival halls in Munich can seat 94,000 people.
  • The beers that the Munich breweries produce specially for Oktoberfest contain 4.5 percent alcohol.
  • Cincinnati, Ohio, which claims to hold the “largest authentic Oktoberfest” in the U.S., draws about 500,000 people to its celebration.

Information provided by Infoplease.com.

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Is your web site secure?

Any personal information shared with PretzelsDirect.com is protected. We don’t share any information with third parties, except when needed to fulfill your order, for example, your shipping information with UPS. Our order processing is managed by Yahoo! using SSL encryption, the industry standard used by banks, to protect the transmission of personal data sent between your computer and our servers.

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What is the nutritional information for your pretzels?

The nutritional information for our pretzels is as follows…

Nutritional Info
Serving Size – One Pretzel
Calories – 290
Calories from Fat – 9
Total Fat – 1 gram – 1%
Saturated Fat – 0.2 grams
Unsaturated Fat – 0.8 grams
Total Carbohydrates – 60.9 grams – 60.9%
Complex Carbs – 57.4
Protein – 10.3 –10.3%
Sodium Average – 160 Mg – 6%
Cholesterol – None (less than 1 gram)

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If you've lived or traveled through the Philadelphia area, you know that we're serious about our pretzels. So much that Pennsylvanian's consume 12 times the national average of each year. Pretzel baking has been in our blood since German settlers brought this tradition when settling here in the 1700's.